We only work with partners who will truly benefit

Our commitment to quality means that we’ll only work with companies who we can really help. This had led to close, successful relationships…

“As an SME we don’t have the time or facilities to run a good support team. It gives me huge peace of mind to know that my customers our getting the support they deserve.”

Paul Bryant, Permenda Ltd

“By using telephone numbers that are local to my customers, I received more queries and sales calls about my product that when I just used one central telephone number. Customers find my products more accessible and all they pay is the cost of a local call.”

Robert Wass, Sherrion Ltd

“I was really surprised and impressed by the level and amount of training the team undertook. It’s paid off though – the agents know our products inside out and exactly how to sell them.”

Dave Sharpe, Wass Online

“I came to Claritie™ because I needed a solution for my customers which would result in great customer care. They take the time to build relationships with all my customers and repeat sales have increased as a result.”

Darren Beale, Lativio Group

In depth case study – Proactol LTD

Our brief:

To create up sale opportunities with both existing and potential customers through the provision of a full customer support solution.

By working closely with Katie Downing – Howitt, the product manager of Proactol™ we quickly established that a lack of support and sales options on the website was affecting Proactol’s™ sales.

In an effort to increase the level of traffic we implemented a callback request option on every page, re-wrote all ticket/email replies in accordance with our guidelines, improved the website copy to emphasise customer support & extended opening hours and actively encouraged customer to call us.

To further enhance the results, we worked with Katie, to put into place an incentive system for the customer support team.

Once the Callback system and phone numbers were in place we began to see a surge of traffic into Claritie™. The increase in traffic gave our agents 52% more opportunities to promote Proactol™ which resulted in:

• Phone sales increased by 26%
• Total orders increased by 31%
• Average order value increased by £35.23 / $76.46
• Callback success increased by 18%
• Average Customer Satisfaction went from ‘Good’ to  ‘Excellent’

“The results truly speak for themselves. Sales have rapidly increased and customer feedback has improved. Working with Claritie™ is easy and always a pleasure....”

Katie Downing – Howitt, Proactol Ltd